Places to contact me...
There are many ways to get in touch - some better than others... there is not a 'team' - Jedi deals with all the product orders and stuff, and the moderators help out in the forum, but I have to do all the rest, the web site pages, youtube video editing, email, promotions, accounting, blah blah, and all that. I am trying to practice and better myself too and write and record songs... so I am a busy guy...
Customer Services / Order Problems
For any kind of product support, returns, errors, delivery, questions on any of that kind of stuff, please see the Customer Services Page! I don't have much to do with the ordering stuff, so I really can't help and just forward the email to Jedi anyhow!
Best place to get questions answered is the forum. Other people might know the answer to your question and there are places to just say hi and thanks or whatever, and I go there often and check out what is going on. The moderators are well cool too and can help with many issues.
If you want to pop by and just say hi and thanks we have set up a thread just for that! THANK YOU THREAD
If you got a problem with something to do with the forum, there is contact info for the moderators on the Customer Service Page or just ask in the forum, there are lots of helpful people about!
I'm most active these days on facebook, and it's first stop when I announce new lessons, often run polls about what things to prioritize and things like that - as well as assorted rambling about what I'm up to personally, running, my idiot cats and stuff like that... Leaving a message for me on facebook is more likely to get a reply than email at the moment, because my email box is just swamped...
I no longer have a public profile page, that is only for my "flesh friends", people I really know... so don't be upset if I don't friend you.
I'm quite an active tweeter, but I must confess most of my tweets are the auto tweet from facebook. I do check twitter most days though, so it's very likely I'll see it if you make your tweet @justinsandercoe
Hope the notes below don't make me sound a snob or like I don't want to speak to you all - I would love to give everyone a private lesson and chat for hours about amps and picks and what finger Clapton uses to... but I just don't have time. Sorry. So please read the notes below before you email me... thanks. :)
Please DO NOT email me if:
Please DO NOT email me questions about lessons on the site or on YouTube. I have set up a forum for that, contact me there please. please. please. please. pretty please.
Please DO NOT email me with song or lesson requests - I have set up a forum for that too!
Please DO NOT send me mp3 or video - I won't watch it. But by all means send me a link to your myspace or YouTube and I will watch it there when I get time:)
Please DO NOT ask what guitar you should buy - I don't know (only you can decide that!).
Please DO NOT ask me to send you tabs, I can't. sorry.
IF YOU EMAIL ME ABOUT THE THINGS ABOVE I WILL DELETE THE EMAIL, PLEASE DON'T EXPECT A RESPONSE.
NOTE that for issues with orders please contact Jedi (see customer services) but of course if the problem persists or is not sorted you can email me, but Jedi is cool and we have had no problems yet!
Please DO email me if you are:
- a journalist needing information, pictures or interview (please put JOURNALIST in the subject)
- an industry person wishing to do business (please put INDUSTRY in the subject)
- if you run a web site and are requesting a link to you site (please put LINK in the subject)
- you have a web site correction (please put CORRECTION in the subject)
Please DO email me if you just wanna say hi, I read every email eventually, though it might take some time!
As of December 2011, I have over 5000 messages in my "known subject" email box that need a reply... I just can't keep up with them all. I really tried to stay on top of it but there are just not enough hours in the day and I'm sure most people prefer me to be working on new lessons to answering emails... I'm really sorry if you wrote in and I didn't reply... it's not cos I don't care, I just physically can't.
my email is: justin [AT] justinguitar.com
Take care y'all.