If you need help with a product you've bought, then it'll be super helpful to contact the right person as I work with a few companies, saves us faffing about to get you the right help. If you are having Trouble Logging In Please Read This!
Stuff Justin Deals With - Please Read!
I deal with a lot of the stuff on the site myself - so for the following - please Contact Me and not Jedi or the others as they'll just forward it on to me anyway! This is why I'm so busy :)
- Practical Music Theory (subscriptions, payments or questions)
- Login Problems (please use this link before emailing me!)
- Business Stuff
For site suggestions or corrections, the best and easiest is to use the "Report A Problem" button (bottom right column) which is on all song and lesson pages (but not others), or you can email problem [at] justinguitar [dot] com if the problem or suggestion is on a page without a report problem button.
The Official JustinGuitar Store Support
The first place to get help with purchasing products or order issues at The Official JustinGuitar Store is to contact The Jedi, an all-around Kiwi legend, open mic night icon and awesome snooker player. Jedi is my business partner in Chocolate Cake Productions (our production company that makes and sells the DVD's) and he runs The Official JustinGuitar Store. He's a fine guitar player too so will be able to help you choose the right product for you if you need advice! Jedi can help you with any issues to do with: product sales & delivery (excluding apps), advice on product purchases, returns and refunds.
Jedi is around to help Monday to Friday. But please allow 24 hours for a response in case he's busy! The best and easiest way to contact him is by email at customerservice at justinguitar dot com but PLEASE read the FAQ below before getting in touch!
Customer Services Phone:
Address for returns:
BEFORE EMAILING JEDI PLEASE CLICK HERE To See The Official Store F.A.Q. (Pretty, pretty please!)
Here are some of the common questions Jedi gets asked in regards to physical product orders. So look through these as your query may be answered here.
Are the Songbooks, Beginners Coursebook and Intermediate Method Book available as e-books or PDFs?
No. Publishers won't grant permission for us to put the songs into this format. I think they're crazy but it's just how it is!
What is the difference between PAL and NTSC Format DVDs?
There is now a brief description of DVD formats in each of the DVDs product description so now you can check before your purchase. This will ensure that you can select the correct format for your country.
My order hasn't arrived yet. Where is it?
We try and provide as much information as possible for this but it is down to UK and local postal services in the country of delivery. Most orders are sent from the UK using Standard First Class (UK) Or International Priority (EU and Rest of the World). We do provide lead times but they are not exact. Most of the time they are pretty good but some deliveries may run over a few days. If you order still hasn't arrived after 3-5 days after the latest time frame. Please do contact me.
IMPORTANT NOTE re Addresses
The most important thing to ensure is that your address details are correct and up to date. In the UK, for example, Postcodes are often missing letters or numbers and these will not be delivered. Street Numbers, Apartment Numbers and Flat Number are very important too.
Is there a Tracking number with my order?
For orders dispatched using Standard First Class (UK) Or International Priority (EU and Rest of the World) there is no tracking number. The good news is that we now have an option for you to select a Tracked Service for your order and this is faster and you can trace your orders progress.
The JustinGuitar Beginner Song Course App
If you have any problems with this app you need to contact the developers Musopia, because I can't help directly. If you have a problem with this app, your subscription or technical issues then please use the contact below, for all my other apps see the following section.
Contact Paula at: paula.lehto[at]musopia.net
All My Other Apps
All my other apps including the Time Trainer Metronome, Note Trainer, One Minute Changes, Blues Licks and more - please contact Adam at Leafcutter Studios who are the developers of these apps. We really care about what you want and we're working on all the apps all the time - it's our goal to make them the best they can be - suggestions always appreciated.
Email Adam at: support[at]leafcutterstudios.com
If you're interested in beta testing our apps you can request to join the beta group by emailing Adam too!
The JustinGuitar Community Forum
If you are having problems logging in or something else is freaking you out on the forum, please contact the moderators. BIG THANKS to them for helping me out with this :) They deserve your thanks for keeping the forum in shape and helping me out big time. I really appreciate it guys :)
Contact Lieven at lievendv[at]gmail.com
Lieven has a rocking band in Belgium too, called Point Fifty (Facebook link)
Contact Richard at mrclose2u[AT]gmail.com
Richard teaches guitar (and math!) in his hometown of Stockton-on-Tees. He specializes in teaching children and beginners. See TeesTutors.co.uk
Other Team Members Behind The Scenes
Indigo has been helping me with many aspects of the site for many years now, worked as my assistant at my studio in London and helps with YouTube updating, website coding, design, bookings and organising a lot of the chaos!
Big thanks to all the IWA team, Rami, Sasu, Tapio, Audy and more! :)