General Clubs Information

Tech issues during class? Reach out to our support at hello@justinguitar.com. We'll try our best to assist you!
The time on the site's JustinGuitar Clubs page is your local time zone. The time written in our email reminders is in the original time zone of the event based on the teacher's location.
Live Classes are expected to last approximately one hour. It can be a bit longer. You can join and leave anytime!
Donating or buying our paid products is the best way to support our Clubs! You can also support this initiative by inviting your friends to join our Clubs! This way, we can keep growing!

Get The Best Zoom Experience

Test Your Tech Ahead of Time: Ensure your device (computer, tablet, or phone) is Zoom-ready. Check your camera, microphone, and speakers to avoid any last-minute technical glitches. For audio, we recommend using headphones or speakers for accurate sound!

Passcode: Certain classes will require a passcode to join the Zoom. Our passcode is always set to: 123

Use the Zoom App: For the best experience, download the Zoom app in advance. This ensures you have all the latest features and updates for a seamless class session. Ensure the Zoom app is the latest version to get the best experience and use interactive features!

Join Early: Log in a few minutes before the class starts. This gives you time to troubleshoot any technical issues and ensures a prompt start to the session.

Choose a Quiet Space: Find a quiet and well-lit area for your class. This minimizes distractions and helps you stay focused on the material being covered.

Mute Yourself At All Times: Background noise can be disruptive. Remember to mute your microphone when you're not talking to maintain a clear audio environment for everyone. You will be muted upon arrival - if somehow you're not - mute yourself right as you join!

Use Video for Engagement: Whenever possible, turn on your video. It enhances the sense of connection and engagement with your instructor and classmates. If you don't want to see other student's videos, set your view to Speaker only. ;)

Use Non-Verbal Feedback: To express your thoughts with the teacher, use Non-Verbal Feedback. Use reactions like thumbs up or applause to express agreement or appreciation:

Thumbs Up 👍
Thumbs Down 👎

Raise Hand / Lower Hand 🤚 Need immediate attention from the teacher? Use the Raise Hand feature. Raise your hand, and the teacher will be able to unmute you. Make sure to lower your hand once you're done. :)

Chat and Q&A: Have fun in the chat, but if you find it distracting - close it! Ask your questions in the Q&A box - the teacher will try to get to all your questions during the class or at the end. Check-in on the JustinGuitar Community Clubs if your question is not addressed during class!

Have Materials Ready: Have any necessary materials (notebook, textbook, etc.) within reach before the class begins. And a guitar on hand! This helps you stay organized and focused during the session. If any lesson plan or preview is available, you'll find it in the Clubs Archive, and it will be mentioned in our reminder emails.

Check Your Internet Connection: A stable internet connection is crucial for a smooth Zoom experience. Use a wired connection or position yourself close to your Wi-Fi router if possible. If your internet connection is poor, it's a good idea to mute your camera, which will lower the bandwidth used for the meeting! Ensure other Tabs & Apps are closed - this can also slow down your internet connection during the meeting!

Be Patient: Technical issues can happen to anyone. If you encounter any problems, don't hesitate to contact our tech support at hello@justinguitar.com. We're a small team, but we will help you troubleshoot as soon as possible!

We hope these tips help you have a fantastic live class experience on Zoom! Feel free to reach out if you have any further questions or concerns.